1. Digital Template Downloads

Due to the nature of digital assets, all purchases of downloadable creative design templates, custom vector graphics, and digital business layouts are final and non-refundable once the file link is accessed.

2. Physical Custom Print Orders

For custom printed products (visiting cards, flyers, banners, packages): since printing plates are configured specifically for your brand shop name, orders cannot be cancelled or refunded once production has commenced.

3. Defective Prints or Shipping Damages

If you receive prints with structural defect issues or packages damaged during transit, submit detailed photos of the consignment to our support team within 48 hours. Upon verification, we will initiate a reprint at no extra cost.

4. Refund Processing

Eligible refunds (e.g. billing errors) will be credited back to your original payment method (Bank account/UPI) within 7-10 working days, subject to processing times of Indian banking networks.